Introduction

FEE-HELP is an Optional Module.

FEE-HELP is an Australian Government loan program that assists eligible full fee paying students pay their tuition fees at university and other higher education providers.

Students must be studying at an approved FEE-HELP provider in order to access a FEE-HELP loan.

To support this business requirement, Meshed Higher-Ed has functionality to support FEE-HELP approved Providers in managing this process.

HigherEd HEIMS login information

To setup HigherEd HEIMS login information in the system, follow the instructions below:

• Click Admin > Configuration and Setup > Provider Info

• Scroll down the Provider info page and look for the HigherEd HEIMS login information section
• Enter your Organisation ID and HEIMS UserName
• Click View/Reset Password
• Enter your Password
• Click Update to save changes

FEE-HELP Courses

To update an existing Course with FEE-HELP information, follow the instructions below:

• Click Courses > Course
• Identify the Course to edit in the list.
• Click the Edit Action Icon  

• In the Specific Information section, select Fee Help Yes to indicate that this Course is enabled for FEE-HELP.

• Enter the Fee Help Study Load on the field provided.
• Select the Fee Help Study Type from the drop-down.  This should match with the Qualification Level of the Course.
• Click Record Now to save the changes.

• A confirmation message will appear on the page to indicate successful Course update.

• On the Manage Courses page the Courses with Vet Student Loan enabled are indicated with a FH checkbox.

FEE-HELP Course Subject

To update a existing Course Subject structure with FEE-HELP information, follow the instructions below:

• Click Courses > Course Subject
• Select the required Course Type, Course Status and Course
• Identify the Subject to edit in the list.
• Click the Edit Action Icon  

• The Update Subject Details window is shown
• Enter the required Stage, Subject Type, Subject Fee, Domestic Subject Fee, and EFTSL 
• Click Update Details

Student FEE-HELP Information

To update Student FEE-HELP information, follow the instructions below:

• Click Student > Student Management Homepage.
• Search for the Student using information e.g. Student ID
• Click Search

• The Student name will appear on the list. Click this icon  to go to Student Profile Summary
• On the Student Profile Summary, click the FEE-HELP Action Icon .

• Fill in Student Related Information.

• The information that needs to be filled up using the drop-down options:
  • Citizenship Code
  • Signature Date - when the student agreed to sign the eCAF
  • Employment Status
  • Attended Year 12 - If the Student attended Year 12, system will ask for the Year, State, Student Number and School Name.
  • Tax File Number (TFN) is greyed out and can only be updated by the user with special permission. Go to Admin > Setup Permission section to assign the permission.
  • Year Arrival in Australia
  • CHESSN Number - existing can be entered or a new one can be created
• Click Update to save information.
• A message will appear to confirm information has been recorded successfully 
• Enter Course Related Information as shown on the snapshot below.

Generate CHESSN

In the same page, you can allocate CHESSN Number for Students.

• Click the CHESSN icon located unless the right hand side of the page.

Once the CHESSN is generated, you will see an icon on this page to show the Entitlement amount for the Loan.

Student FEE-HELP Fee Information

To update Student FEE-HELP Fee information, follow the instructions below:

• Click Student > Student Management Homepage.
• Search for the Student using information e.g. Student ID
• Click Search

• The Student name will appear on the list. Click this icon  to go to Student Profile Summary

• On the Student Profile Summary, click the Result Action Icon 

• For the required Subject, click the Update Outcome Action Icon

• The following FEE-HELP related information can be edited:
  • Mode of attendance
  • Student Status Code
  • Engagement Code
  • Subject Tuition Fee
  • Amount Paid/Fee Paid Upfront
  • EFTSL Value
  • Census Date
  • Subject Completion Date
• Click the Save This Action Icon

Generate CAN

CAN is the acronym for Commonwealth Assistance Notice. This includes important information about Student enrolment, any debt incurred, or contribution amounts paid by the Student.

• To generate a CAN, go to the Student Result page and click the corresponding Action Icon Image Modified located on the right hand side
• The generated CAN will be downloaded in a PDF File

Generate FEE-HELP Invoice

This includes important information for the Student about the FEE-HELP Statement of Covered Fees and Fee Notice.

• To generate an Invoice, go to the Student Result page and click the corresponding Action Icon Image Modified located on the right hand side
• The generated Invoice will be downloaded in a PDF File

Export Report Files

To export FEE-HELP data files:

• Click the HEIMS Higher-Ed Reporting Icon Image Added located on the Home page.

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• The Export Report Files page is displayed
• Select Reporting Type Higher Ed FEE-HELP

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• Select the Course/Status

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• Select Student Course and Student Course Status
• Select the Reporting Year/Period
• Select the Census Date Range
• Click View Students to generate Student list.

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• Student information will appear in the list.
• Select the Students to be included in the data export
• Click Export Files
• Data will download in a ZIP File. Save this in your local desktop for HEPCAT validation.