This menu allows you to manage cases of complaints and other feedback lodged by students and staff. To do this, follow the instructions below:
- On your RTOManager, Click Admin > Improvement Register.
- To log a new case, click Add New.
- Enter information as per the form below.
- From the dropdown menu, select your User Type e.g. Staff or student.
- Enter Staff/ student details.
- Select Category from the dropdown menu e.g. Facilities, Trainer Issues etc. If you can't find the category you are looking for, click New Category. This will allow you to type in new category.
- Enter Case detail/ information.
- From the drop down menu, select to whom this case will be escalated to. If none, choose 'not escalated"
- Enter Action taken information. (This field needs to be filled up).
- Enter Action taken to prevent reoccurrence information.
- Select applicable status of the case form the drop down menu e.g. Case open / Case closed.
- Click Record to save case.
- Case register can also be updated by clicking edit icon
which will record each entry. To delete a case, click delete icon 
.
Note: Improvement register can be exported in an Excel Format.