Overview
This allows you to manage and track feedback, comments, or suggestions received from different stakeholders, e.g Students or Staff.
To manage this function, follow the instructions below:
- Click Admin > Improvement Register.
Record New Case
- To record a new Case, click Add New.
- Fill in the Add New Case form. See the Field Descriptions table below for more information.
- Click Record to save the Case.
Field Descriptions
| Field | Description |
|---|---|
| Date | Displays the Current Date |
| Lodged Date | Records the actual date that the case was lodged. This may be prior to the date the Case was actually recorded in the System. |
| User Type | Options for the type of Case originator. Options are:
Only one option can be selected. Selection of this field will determine the Detail field that will be shown on the form. |
| Staff Detail | If Staff is selected in the User Type field, the following is displayed for the Staff Role and Requested By fields.
|
| Student Detail | If Student is selected in the User Type field, the following is displayed for the Requested By field.
Enter the Student ID and Click Get Name.
|
| Lodged By | Displays the current logged in User |
| Category | The Category for the Case being recorded. Click New Category to type in a new Category. Click the Refresh Category? link to update drop-down list. This is a mandatory field. |
| Case Detail | Description or details of the Case being recorded. This is a mandatory field. |
| Escalated To | Option to select the Staff who this Case is escalated to. The Send Mail button will be displayed.
Option to select Not Escalated if required. The Send Mail button will not be displayed.
Click the Send Mail button to send a notification email to the selected Staff member. This is a mandatory field. |
| Action Taken | Description or details of actions already taken for the Case being recorded. This is a mandatory field. |
| Action Taken To Prevent Recurrence | Description or details of actions taken to prevent recurrence for the Case being recorded. |
| Status | Options for status of Case being recorded. Options are:
Only one option can be selected. This is a mandatory field. |
| File Attachment 1 to 6 | Upload files that are related to information being recorded in the Case |
Update Case
This Action Icon allows for the Case information to be Updated.
Updates to the Case are shown, with dates, in the table. This provides a recorded history for the Case.
View Attachment
Clicking on the File Attachment name as a link will download a copy for viewing.
Remove Attachment
This Action Icon allows for the Attachment to be Deleted.
Delete Case
This Action Icon allows for the Case to be Deleted.
